Policies

Love,Cortnie Mudcloth & Leather Bucket Bag

Payment Policy:

I accept payments through PayPal and all major credit cards.

 

Shipping Policy:

All domestic orders will be shipped via USPS with delivery confirmation using Priority shipping. This usually takes 2-3 business days once shipped and allows for the package to be tracked the entire way. Shipping times may vary as some pieces are ready-to-ship, taking up to 3-5 business days to process and ship. Most are made to order and those pieces can take up to 2 weeks to ship. You will receive a shipping confirmation email with tracking once your order ships. All orders are shipped USPS Priority.

Orders over $180 will be shipped with Signature Confirmation.

International orders will be shipped via USPS First Class shipping. Tracking will only be available while the package is inside of the US. This could take anywhere from 2-4 weeks. If you would like to receive your international order faster, contact me for a Priority shipping rate. Tracking will be available the entire way to your doorstep and it can take 7-10 business days to receive.

In an effort to conserve paper, a receipt will not be included with your order. You can always refer to your email confirmation received after you have placed your order. 

Should anything be missing from your order, you have 7 days of your package being delivered to contact me.

 Any lost packages or orders will not be refunded. I am not responsible for lost packages.

 

Return Policy:

If you are truly unhappy with your item you may return it within 2 days of it being delivered to you. Please contact me prior to you shipping the item back & again with the tracking number when it has been shipped so I know to look out for it. The buyer is responsible for the shipping fee. Please package items in the same or similar packaging. Any damages from improper packaging will result in no refund. Once the item has been received and inspected will you be refunded.

If there was a shipping cost when you originally placed your order, that fee will not be refunded. If you received free shipping on your order, a fee of $10 will not be refunded. If a signature was required upon delivery for your order, a $12 fee will not be refunded.

If an exchange needs to be made due to a strap adjustment or wrong color purchased, the buyer will be invoiced for the shipping cost. 

There will also be no refunds for custom orders.

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